Support Relations Representative

About The Job:

Our client based in Crowborough, is looking to recruit a temp to perm Supporter Relations Representative

They invest their time in anyone that they recruit through constant feedback and training. They are looking to recruit people onto a 6 month, then permanent contract, if performance levels dictate after a period of around three months. They would also be happy to consider the position continuing on a Temp basis for a long period if that suits the right candidate

HOURS OF WORK:            Monday, Wednesday & Friday: 10:00am-6:00pm*

                                          Tuesday & Thursday: 12:00pm-8:00pm *

                                          Saturdays (2 per month) 9:00am-3:30pm*

*Hours displayed are typical, but will vary for business needs and may include Sundays

SALARY                             £9.90 per hour Monday to Saturday

£15.00 per hour Sunday

Overall Company Mission

To enable people to put their faith at the heart of daily life and to bring Christ to their communities

Purpose of Role

Due to ongoing success of this leader in Christian media and communications, they are expanding their Telemarketing team in Crowborough. They are looking for self-motivated, confident and driven people possessing excellent communication skills to join their thriving team. Telemarketing or fundraising experience is helpful but not essential for those with the right attitude and the desire to progress

Key Tasks

  • To phone contacts from well-developed databases
  • Receive incoming phone calls as part of specific campaigns
  • Convert existing one-off donors to direct debit giving
  • Upgrade existing donors by increasing their regular giving
  • Reinstate donors/subscribers whose giving has lapsed or not renewed
  • Create new donors by generating a phone based pipeline of new donor opportunities
  • Make Acquisition calls driven by marketing campaigns to gather new contact data
  • Convert new interest in Magazine’s to donations/subscriptions
  • To follow business call guides – embracing changes as they evolve
  • To accurately and securely add, update and maintain financial and other personal details onto a database/5CRM, in accordance with data protection requirements
  • To be a positive and enthusiastic member of the Telemarketing team
  • To ensure that all supporters are spoken to politely and professionally, giving them accurate information and answering their queries efficiently and honestly
  • Optimising all leads with Gift Aid and new data capture if applicable
  • Achieve Key Performance Indicators as agreed with line manager
  • To have a clear, positive and pleasant telephone manner at all times
  • To treat all donors with respect and patience in line with our Christian values

Qualifications & Skills

  • Five GCSE’s (grade C or above) or equivalent, including English and Mathematics
  • Experience in telemarketing or fundraising is not essential but would be an advantage
  • Team working experience
  • Proven administration, multi-tasking and prioritising skills
  • IT literacy in Microsoft Office

Personal Qualities

  • Be self-motivated, proactive and flexible
  • Willingness to learn
  • Friendly personality with a high level of commitment and dedication
  • Good at building relationships
  • Energetic and have the ability to work in a busy, high pressured environment
  • The post-holder will work in a Christian environment and with Christian organisations and ministries and must be comfortable in this environment

If you have any questions about this vacancy please feel free to get in touch. If you are applying for this vacancy please ensure to include your CV

We look forward to hearing from you

Call Now:

Bexhill (Head Office) - 01424 224 520
Eastbourne - 01323 643 154
Uckfield - 01825 768 778
NINE TO FIVE (SUSSEX) LIMITED, registered as a limited company in England and Wales under company number: 02946716. Registered Company Address: 33 Station Road, Bexhill on Sea, East Sussex, TN40 1RG.
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